FAQs – Gioqo

Sale: 15% off on orders with 3+ toys

FAQs


What is the delivery time?

  • UK: 2-3 weeks
  • USA: 2-4 weeks
  • Australia - Australian Post: 3-4 weeks
  • Canada - Canada Post: 3-5 weeks
  • Rest of Europe & worldwide : 3-5 weeks

How much are the shipping costs?

We offer free worldwide shipping on all orders over $30. Shipping costs vary per country and are calculated at checkout.

 What is the processing time?

The order processing time is 1-3 days.

How can I get my tracking number?

All orders have a track & trace link. Please e-mail your order number to info@gioqo.com to receive your personal track & trace link.

Where do you ship from?

The products are shipped from third party suppliers from China.

What is your refund policy?

We offer a 30 days money back guarantee. If you are not satisfied with the product you can get a refund. The buyer is responsible for the return shipping fee. Once the product is returned, we will refund the money. In order to apply for a refund please e-mail a photo and/or video of the issue and your order number to info@gioqo.com.