Refund Policy

We offer a 100% refund if the product is not as described or damaged within 14 days after delivery.

CONDITIONS

To be eligible for a refund, your item must be

• Unused and in the same condition that you received it
• In the original packaging
• We require a receipt or proof of purchase

There are certain situations where no refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

REFUND PROCEDURE

If you want to apply for a refund or return follow these steps:

1. Take a picture or video that shows the damage or issue
2. Send the photo/video and your order number to our customer service e-mail: info@gioqo.com
3. Wait 1-3 workdays for a follow up