Refund Policy
We offer a 100% refund if the product is not as described or damaged within 14 days after delivery.
CONDITIONS
To be eligible for a refund, your item must be
- Unused and in the same condition that you received it
- In the original packaging
- We require a receipt or proof of purchase
There are certain situations where no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
REFUND PROCEDURE
If you want to apply for a refund or return follow these steps:
- Take a picture or video that shows the damage or issue
- Send the photo/video and your order number to our customer service e-mail: info@gioqo.com
- Wait 1-3 workdays for a follow up